Data Protection

Bwin Privacy Policy

Your personal information is of the utmost importance to us. This Privacy Policy transparently explains how bwin collects, uses, and protects your data.

Last Updated: January 2026
Applicable to: All Users
SSL Secured
Last Modified: 1 January 2026

1 Introduction

Bwin.sx (referred to as "bwin", "we", or "the platform") is fully committed to protecting your privacy. This Privacy Policy explains what information we collect, how it is used, and the steps we take to keep your data secure.

By using our platform, you agree to this Privacy Policy. If you disagree with anything, please reach out to our support team.

Our Commitment: bwin never sells your personal information to third parties. Your data is used solely to improve your gaming experience.

2 What Information We Collect

Bwin collects your information in several ways. Below is a detailed breakdown of what we collect and why:

Data Type Example Purpose of Collection
Identity Information Full name, date of birth, national ID number Account Verification & Age Confirmation
Contact Information Email, mobile number, address Account Management & Notifications
Financial Information Mobile banking number, transaction history Deposit & Withdrawal Processing
Technical Information IP address, device information, browser Security & Fraud Prevention
Usage Data Gaming history, betting patterns, session data Personalised Experience & Responsible Gaming

We also collect certain information automatically — such as when you visited our site, how long you stayed, and which pages you viewed. This data helps us improve the performance of our site.

Even without registering, some basic information (such as your IP address) may be collected automatically. This is necessary for the security of the site.

3 How Your Information Is Used

Bwin uses your information only for specific purposes. We never use your data for anything else without your consent. Here is how your information is used:

  • For account creation, verification, and management.
  • To process all financial transactions, including deposits and withdrawals.
  • To personalise bonuses, promotions, and offers.
  • To detect and prevent fraud, money laundering, and other illegal activities.
  • To provide customer service and technical support.
  • To promote responsible gaming and monitor problematic gambling behaviour.
  • To comply with legal obligations and regulatory requirements.
  • For analytics and research to improve the quality of our products and services.
You can opt out of marketing emails or notifications at any time. Manage this from your account settings.

4 Cookie Policy

Bwin uses cookies and similar tracking technologies. Cookies are small text files stored in your browser. They help us recognize you and enhance your experience.

  • Essential Cookies: Required for core site functionality. These cannot be turned off.
  • Performance Cookies: Analyzes how well the site is performing. You can turn these off.
  • Functionality Cookies: Remembers your preferences (language, theme, etc.).
  • Targeting Cookies: Used to show you ads based on your interests.

Cookies can be managed through your browser settings. However, disabling certain cookies may cause some site features to stop working.

5 Data Sharing & Disclosure

Bwin never sells your personal information. However, limited data may be shared in the following circumstances:

  • Payment Processor: bKash, Nagad, Rocket — only the minimum necessary data to complete transactions.
  • Identity Verification Service: With a registered provider to complete the KYC process.
  • Law Enforcement: When required by law, including government or court orders.
  • Anti-Fraud System: Limited data shared with specialist fraud prevention service providers.
What We Do Not Do: Your information is never sold or rented to marketing companies, data brokers, or any other third parties.

6 Data Protection Measures

Bwin uses advanced technology to keep your data secure. Our protection measures are described below:

  • 256-bit SSL/TLS encryption — applied to all data transfers.
  • Encrypted database — for stored data protection.
  • Two-factor authentication (2FA) — for login security.
  • Regular security audits and penetration testing.
  • 24/7 cybersecurity monitoring.
  • Restricted Access Policy — only authorized personnel can access data.
Our servers are hosted in internationally certified, secure data centers with round-the-clock physical security.

7 Your Rights

You have several important rights under bwin's Privacy Policy. To exercise any of these rights, please contact our support team:

Right to Access

The right to know what information we hold about you and to receive a copy of it.

Right to Rectification

The right to request corrections to any inaccurate or incomplete information we hold about you.

Right to Erasure

The right to request deletion of your personal data under certain circumstances.

Right to Restrict Processing

The right to request that processing of your data be temporarily restricted for specific reasons.

Right to Data Portability

You have the right to receive your data in a structured format and transfer it elsewhere.

Right to Object

The right to object to the use of your personal data for marketing or any other purpose.

To exercise any of your rights, email us and we will respond to your request within 30 days.

8 Data Retention Period

How long we retain your information depends on the type of data and its purpose:

  • Account data: minimum 5 years after account closure (legal requirement).
  • Transaction Records: 7 years (in accordance with anti-money laundering regulations).
  • Customer support conversations: 2 years.
  • Cookie data: up to 12 months from the end of the session.
  • Marketing preferences: until you opt out.
Due to legal obligations, some data may not be deletable within a certain period, even upon your request.

9 Third-Party Services & Links

Bwin works with certain trusted third-party services that help us improve our platform. These services operate under their own privacy policies:

  • Payment Gateway: bKash, Nagad, and Rocket operate under their own respective policies.
  • Analytics Tools: Analytics services used to monitor site performance.
  • Game Provider: Third-party game studios manage their own RNG and gameplay data.
  • KYC Provider: Limited data shared with authorised identity verification service providers.

We have strict data processing agreements in place with these third-party providers. They may only use your information for specified purposes.

10 Children's Privacy

Bwin is an 18+ platform. We do not knowingly collect personal information from anyone under the age of 18.

  • Age verification is carried out at the time of registration.
  • If we discover that personal data has been collected from a minor, it will be deleted immediately.
  • Any account found to belong to a minor will be closed and all transactions will be reversed.
For Parents: If your child has accidentally created an account, please contact our support team immediately. We will act quickly to resolve it.

11 Privacy Policy Updates

Bwin may update this Privacy Policy as needed. When changes are made, we will take the following steps:

  • The "Last Updated" date at the top of this page will be revised accordingly.
  • For significant changes, a notification will be sent to your registered email address.
  • A notification may be displayed when you log in to the platform.
  • Continued use of the platform after any changes constitutes acceptance of the updated policy.

For this reason, we recommend that you check this page regularly and stay informed of any changes.

12 Contact Us

Contact us for any privacy-related questions or requests:

  • Email: [email protected] (General Support)
  • For data protection enquiries, send an email to the same address with "Data Privacy" in the subject line.
  • Response Time: Typically within 24–48 hours.
  • Live Chat: Log in to the platform to access real-time chat support.
Our data protection team is available 24/7, every day of the week. Your privacy is our top priority.

Your For Data Protection Our Commitment

End-to-End Encryption

All your data transfers are protected with 256-bit SSL/TLS encryption. No one can intercept your information in transit.

Your Data Is Never Sold

Bwin never sells your personal information to third parties. Your privacy is not part of our business model.

Full Transparency

What data we hold and how we use it — everything is clearly stated in this policy. No hidden terms.

Regular Audits

Our security measures are regularly audited and tested by independent third-party experts.

Your Control

You have the full right to access, correct, or delete your information at any time. Submit a request whenever you need.

24/7 Support

Our dedicated support team is always available to help with any privacy-related questions.

About Privacy Frequently Asked Questions

Here you will find answers to the questions you may have. For more information, visit our FAQ Page see here.

Register Now

No. Your phone number is used solely for account verification and sending OTPs. It is never shared with any marketing company or third party.

Certain data — particularly transaction records — must be retained for a set period due to legal obligations. However, marketing data and usage-related information will be deleted.

Yes. You can email our support team to request a copy of your data. We will provide it in a structured format within 30 days.

Essential cookies cannot be disabled. Turning off other cookies may affect certain site features — such as remembering your login or showing personalized offers.

Yes. Your mobile banking number and transaction details are stored in an encrypted database. Payment processing is handled directly through the secure gateways of bKash/Nagad/Rocket.

For a Safe Gaming Experience Choose bwin

We are always committed to protecting your privacy and data. Register now and start gaming safely and enjoyably.

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